FAQs

What are your delivery charges and timings?

UK: Flat fee £2.50 standard delivery for UK (2-3 working days), free for orders above £75. 1st class express UK delivery (1-2 working days) on request.

EU: Flat fee £4.95 standard delivery for EU (4-7 working days), free for orders above £50. 1st class express EU delivery (2-3 working days) on request.

For any other special delivery requests please reach out to contact@lumeflowers.com

Orders placed after 3pm or on Sunday will be shipped the next day.

 

Do you accept returns?

It’s ok to change your mind. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one (and pay the difference if more expensive, or get a partial refund if less)

While we sincerely hope it does not come to that, you can return a product for up to 14 days from the date you purchased it. Any product you return must be in the same condition you received it and you will be responsible for any shipping costs associated to the return.

Please get in touch at contact@lumeflowers.com for further information      

 

I am not in the UK, can I still place an order?

Of course, we deliver to the UK and Europe with very few exceptions. Please visit our delivery FAQs for specific details on costs and timings. 


How do I take care of my beautiful flowers?

Below are the recommended care instructions for your LUMEs

    1. Indoor use only

    2. Do not put into water

    3. Do not clean stems with water, simply dust as needed with a dry cloth, lightly

    4. Preserved foliage’s and flowers are natural stems that have been treated and sometimes coloured. Stem shapes can vary just as with any natural product

    5. Keep away from sudden temperature changes and changes in humidity. Stems can react to these changes by sweating and they are not colourfast, so please keep away from surfaces where they could cause staining.

    6. Chemicals used in the preserving process are non-toxic but sometimes certain products can produce an odour

  

Can I personalise my bouquet?

Of course, we look forward to seeing what you can come up with! Reach out to us on to discuss arrangements and pricing for personalised combinations.